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THE START OF A NEW ISO 9001 & 14001 IMPLEMENTATION JOURNEYIt's pleasing to reflect on a satisfying week last week, supporting an existing client with their annual Management Review and partnering with a new UK manufacturer at the start of their ISO 9001 (Quality) & 14001 (Environmental) Management System implementation.F...
Do you have a business book recommendation? At the start of this year, I mentioned how ‘The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It’ by Michael E. Gerber had significantly influenced Tallentire Consultancy over the past few years. Instantly seeing the connection with a Quality Manageme...
This week, during an ISO 9001 Quality Management System (QMS) Management Review, it was pleasing to hear a manager reflect on the benefit of their recently introduced Nonconformance Log (also known as an Issue Log). This log is used to record and track internal and external issues, as well as complaints - incidents that ma...
Neuroscience provides helpful insight into understanding why we instinctively resist change. This resistance is part of our evolution to limit uncertainty and risk. Our brains are wired to prefer stability and predictability, which historically helped us survive in an unpredictable world.However, in contrast, change and learning...
The Power of Recording Non-conformances for Business SuccessDiscover the positive impacts of effective management systems! We shine a light on success stories resulting from ISO 9001 Quality & ISO 14001 Environmental Management Systems. It is encouraging to see businesses thrive when they embrace effective practices hig...
Capturing feedback, whether it’s positive experiences, issues, or potential improvements can be an impactful business practice. Whether or not an ISO 9001 Quality Management System (QMS) is the objective, a simple and straightforward approach to logging this information can yield significant business benefits, such as enhanced t...
In today’s blog I have the pleasure of introducing Mark Russell, the Technical Director at Aquatrust Water and Ventilation Ltd, who is kindly sharing their Quality Management System (QMS) experience by answering three questions.As an accomplished business leader, Mark has over 11 years’ industry experience providing safe & c...
During an ISO 9001 & 14001 Surveillance Audit at a manufacturer last week, I was pleased to hear a response to one of the auditor’s questions. It was aimed at a member of the admin team responsible for maintaining a record of issues, complaints and positive feedback. The auditor asked: “What are the benefits ...
It has been another fascinating week engaging with businesses that have an interest in ISO 9001 (Quality) & ISO 14001 (Environmental) Management Systems. One company mentioned they had attended ISO 9001 training (delivered by a credible Certification Body), but they felt “… interpreting the clauses for our business still cau...
Today's rapidly evolving business environment demands agility and adaptability. As industries undergo constant transformation, effective change management is not only a necessity, but also of strategic importance. New systems and processes are regular business considerations; however, the prospect of change may appear daunt...
The first quarter of this year has been busy conducting ISO 9001 (Quality) and 14001 (Environmental) Management System Internal Audits with many diverse manufacturers in the UK. Demonstrating their commitment to delivering high-quality products/services and to protecting the environment.Internal Audits are a necessity for ISO 90...
ISO 9001 and ISO 14001 focus on two variations of management systems, quality and environmental respectively. Due to their shared focus on effective management practices, there are many common elements. Here are a few examples:KEY PRINCIPLESThey are both based on the same management system principles, including Leadership C...
We shine a light on the positive business outcomes resulting from new or established management systems, specifically focusing on ISO 9001 Quality and ISO 14001 Environmental Management Systems. For example, experiences that may have:Increased awareness of risks and opportunities Provided valuable direction and guidanc...
Reflecting on recent ISO 9001 Quality Management System (QMS) Management Reviews, here are some practical tips to effectively chair the meeting. Actions to ensure the meeting achieves its objectives, stays on track and respects the time of all participants:Plan AheadEnsure the latest versions of the QMS documents can be easily a...
This week I am facilitating a combined ISO 9001 (Quality) & 14001 (Environmental) Management Review meeting for two manufacturing companies in the UK. I particularly enjoy being involved in this type of activity, as I witness evidence of how management systems are positively influencing organisations, in addition to enc...
In this post, I have the pleasure of introducing Jo Munns, a director at Ductec Ltd, who is kindly sharing their Quality Management System (QMS) experience by answering three questions.Jo is an accomplished business leader with over 15 years of experience providing engineering solutions for dust and fume extraction systems. Lead...
Good communication is central to all good relationships in every aspect of life. The same applies to business where it helps create a positive work culture, contributing to the overall success of a company. Increasing team awareness and engagement, with effective communication and collaboration brings multiple benefits, inc...
Empowering teams through effective training and development is essential for nurturing high-performance. Amongst many business benefits, training and development helps to:ENHANCE SKILLS, KNOWLEDGE AND CAPABILITYEquipping teams with the necessary skills and knowledge to perform effectively within their roles. Whether they are tec...
Documented information can be a valuable business resource with many benefits that underpin business success.Here are just three examples: 1. Facilitate Common UnderstandingHelping colleagues understand their roles, responsibilities and the processes they need to follow. 2. Support Competence & Training ...
For a business to operate successfully with high-performing teams, it is essential to provide the appropriate resources. In the context of a Quality Management System, these resources include people, infrastructure, work environment and organisational knowledge.Identifying, allocating and efficiently managing resources is essent...
An essential requirement of performing teams, is the need for the team of individuals to be clear on expectations and how their role fits into the wider context of the business.There are simple and effective ways to achieve this, however, the value of these actions appears to be overlooked in many instances, outside of the corpo...
High-performing teams are clearly an essential aspect of any successful business, contributing to the delivery of quality products and services. They also enable leaders to focus on strategic aspects of the business (working ‘on the business’), rather than getting caught up in the day-to-day operation (working ‘in the business’)...
In monthly blogs throughout the year, we plan to highlight positive business outcomes resulting from new or established Management Systems, specifically focusing on Quality (ISO 9001) and Environmental (ISO 14001). For example, positive business experiences that may have:- Increased awareness of business risks & opportu...
When user engagement is considered as part of a workflow design, they can heighten awareness and accelerate learning. Workflows can be used to support a process approach to managing system and process change, by helping to:- clarify roles, responsibilities and agreed ways of working- identify opportunities for improvement- manag...
We have noticed a natural inclination to illustrating new concepts and creating frameworks and templates to help grasp new information or to formulate new ideas. Primarily for ourselves, so that it is clear, practical and we am likely to apply the learning and take action, but then also for the benefit of sharing with others.&nb...
Building on The E-myth blog, this book celebrates the business franchise format. A model that has been adopted by many large organisations, where the franchiser has a proven system that works, provided you follow the system. In The E-Myth, Michael E. Gerber explains how to think about growing a business as if planning to fr...
Happy New Year! When planning for 2024, it was helpful (and enjoyable) reflecting back on successes, opportunities and new goals, from both a business perspective and personally. We're excited about our plans for the year ahead and hope you are too. It’s sure to be challenging at times, but rewarding, with fulfilm...
As a registered coach for the West Yorkshire Business Boost support initiative, we are pleased to share information about this government-funded programme, by West Yorkshire Combined Authority through the UK Shared Prosperity Fund*. It is designed to equip West Yorkshire SMEs with the advice, knowledge and networks needed to boo...
Business planning is likely to be a key focus at the moment, looking ahead into 2024 and beyond. If Management System certification is being considered: ISO 9001 Quality or ISO 14001 Environmental, there may be scope for funding support towards consultancy fees. Send a DM to discuss potential options.Available I...
Here is a brief case study of the process involved when implementing a Quality & Environmental Management System. These steps can be followed regardless of whether ISO 9001 (Quality) and ISO 14001 (Environmental) Management System certification is the objective. If UKAS certification is the aim, the certification...
Last week was a full week of ISO 9001 (Quality) and 14001 (Environmental) Management System support. Starting with a successful Certification Audit for a large manufacturer in Wales, following the introduction of a new ISO 9001 & 14001 Integrated Management System. Then, ending the week with an annual ISO 9001 & 140...
A Quality Management System (QMS) champions behaviours such as People Engagement, Relationship Management and Customer Focus as part of the key QMS principles. Employee involvement, personal development, recognition and customer satisfaction all contribute to a positive workplace experience, leading to enhanced employee sat...
Adopting a process approach to manage system and process change helps to:clarify roles, responsibilities and ways of workingidentify opportunities for improvementmitigate risksIt is a key principle of ISO 9001 Quality Management Systems.For me, illustrating high-level processes as workflows/flowcharts is an ideal starting point ...
You may notice a theme to many of the blogs where a Quality Management System (QMS) approach is at the heart of the message, acknowledging the operational benefits of the key QMS principles and where there may be a natural alignment to achieve specific goals. Topics that commonly feature in business, also leadership and pe...
Workplace well-being is a topic that continues to gain attention, with growing recognition of the importance of creating a healthy and supportive work environment for employees. The ILO (International Labour Organisation) defines Workplace Well-being as:“Workplace Well-being relates to all aspects of working life, from the ...
High-performing teams are clearly an essential aspect of any successful business, contributing to the delivery of quality products and services. They also enable leaders to focus on strategic aspects of the business (working ‘on the business’), rather than getting caught up in the day-to-day operation (working ‘in the business’)...
If you are curious about Quality Management Systems (QMS) and the ISO 9001 QMS Standard, join our QMS & ISO 9001 Groups in LinkedIn and Facebook. These are groups for SMEs (Small to Medium-Sized Enterprises) interested in implementing (or improving) a QMS to the internationally recognised ISO 9001 QMS standard.Owners, m...
Following enquiries about accessing the On-demand Video Training Course: A SIMPLE GUIDE TO QMS & ISO 9001 (as recently posted), here are the three steps:1. Indicate your interest in the course via email or a DM: Aniela Tallentire or Tallentire Consultancy Ltd2. You will receive a link to the course purchase...
Here is a story of a journey to create an on-demand video training course, to meet growing interest in flexible learning and coaching solutions.BackgroundWe have worked with leaders & high achievers in global corporations as well as SME’s for more than 25 years. Leading operational teams, supporting system and process change...
A Simple Guide to QMS & ISO 9001The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their purpose is to ensure health and social care services provide people with safe, effective, compassionate, high-quality care. Care providers are expected to meet a number of legal requirements and fundamental standards,...
There are many benefits of a Quality Management System (QMS) approach. Here are some examples expressed by clients that are benefiting from a QMS (to ISO 9001 standard) without the need for pursuing certification: Business Scale-UpClaris Spence (Managing Director) – Bright and Shining “In our mission to be a lead...
This course consists of a series of On-demand Training Videos offering Flexible, Convenient, Self-paced Learning, benefitting from expertise that can help accelerate the implementation process and avoid some of the common pitfalls. The course also includes optional Bonus Features providing an opportunity to be part of a com...
A Straightforward & Practical Approach to Understanding & Implementing a QMS to ISO 9001 StandardsA Quality Management System (QMS) approach is regularly considered as part of a business Exit Strategy, when preparing for succession planning, a sale or merger. A Quality Management System can enhance the value of a business, by demonstrating ‘A System Runs the Business and the People Run the System.’ This sho...
A Quality Management System (QMS) approach is commonly considered when a business intends to Scale-Up its operation, having recognised the need for a more structured approach to ensure a consistent quality output as it expands and more people are involved. An approach that may have initially been overlooked as business own...
Adopting a Quality Management System (QMS) approach at the start of a new business is a prime opportunity to benefit from the collective knowledge and business best practice expertise from various industries and countries. This is encapsulated in the extensively researched international QMS standard ISO 9001. Business...
Business: Boardtek Ltd, based in West Yorkshire (boardtek.co.uk). Manufacturers and suppliers of wood-based sheet material.Objectives:Establish an integrated Quality and Environmental Management System that enhances Boardtek’s focus on both quality and the environment.Achieve ISO 9001 & ISO 14001 UKAS certific...
ISO 9001 and ISO 14001 are internationally recognised standards that focus on two variations of management systems, quality and environmental respectively. Due to their shared focus on effective management practices, there are many common elements. Here are a few examples:Key PrinciplesSharing the same principles, suc...
Documented information plays a vital role in supporting successful Quality Management Systems & achieving ISO 9001 requirements, acting as a valuable business resource with many benefits. Here are just three examples:Facilitate Common Understanding Helping colleagues understand their roles, responsibilities and th...
A Job Management System can support a Quality Management System approach & ISO 9001 certification in various ways. Here are just a few examples: 1. Collaboration & Communication For a productive QMS it is essential that teams collaborate and communicate effectively, to ensure customer requirements a...
1. Supports Business GrowthMark Russell (Technical Director) - Aquatrust Water & Ventilation Ltd “Aquatrust has a real ambition to grow its business. A major part of this growth is supported by delivering quality and sustainability improvements through our ISO 9001 & ISO 14001 Quality & Environm...
1. Only For Large Companies & ManufacturersAn ISO 9001 QMS approach can be implemented by companies of any size and industry. It provides a universal approach for quality management with key principles that establish the core foundations for delivering quality products and services that consistently meet customer expec...
ISO 9001 is a globally recognised Quality Management System (QMS) standard that helps organisations improve processes, products and services to deliver a consistent quality output, by operating within key principles:Leadership CommitmentPeople EngagementCustomer FocusProcess ApproachEvidence Based Decision MakingRelationship Man...
Here are just five examples of the many benefits of an ISO 9001 Quality Management System approach:1. Consistent Quality Output, with fewer issues or complaints to address as a result of establishing 'one best way' of working that everyone follows (aimed at minimising risk and driving quality). Saving time, money & fru...
We're privileged to be working with a wide range of organisations that make a significant difference to our business community by adding great value with their quality services and teams. Thank you for the opportunities and recommendations.Linkedin Recommendations...
The underlying principles of a Quality Management System and the ISO 9001 standard creates the framework for long term operational success, by enabling a more sustainable, profitable and enjoyable business.ISO 9001:2015 is the latest edition of the internationally recognised standard for Quality Management Systems (QMS). I...
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