This week, during an ISO 9001 Quality Management System (QMS) Management Review, it was pleasing to hear a manager reflect on the benefit of their recently introduced Nonconformance Log (also known as an Issue Log).  This log is used to record and track internal and external issues, as well as complaints - incidents that may have impacted operations, or possibly a customer/client.

The manager appreciated the value of this information and how it was influencing action. When the information is displayed “in black and white”, it compels you to look further and possibly identify and resolve the root cause, increasing accountability.

This simple action not only enhances a QMS, it also drives continuous improvement across the operation, regardless of whether an ISO 9001 QMS is the objective. It’s a simple action that can benefit every business.  Here's how:
 

Identify Issues Early

Non-conformance logs help to catch problems before they escalate, ensuring they are addressed promptly.
 

Take Corrective & Preventative Actions 

Patterns & trends may be identified as well as underlying issues, so the root cause can be addressed rather than merely treating the symptoms. 
 

Make Informed Decisions

These logs provide valuable data that enable informed decision making. Gaining insights into areas that may require more attention, such as process improvements, employee training, or supplier evaluation.
 

A Non-conformance Log is a valuable management tool that facilitates a proactive, structured approach to problem-solving and continuous improvement.  By introducing a Non-conformance Log into your business, you are not only meeting ISO standards (if that is an objective); you are building a stronger, more efficient and profitable business.

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If you would like to know more, feel free to send a LinkedIn DM to: Aniela Tallentire   or Tallentire Consultancy Ltd.

Alternatively, request to join our QMS & ISO 9001 LinkedIn Group.
 

QMS SUPPORT OPTIONS (including proven Project Plan & Document Templates):
 

1. An on-demand video training course: A SIMPLE GUIDE TO QMS & ISO 9001.

Modelled on tried & tested one-to-one business coaching sessions, with the benefit of flexible, convenient, self-paced learning, plus, optional weekly coaching calls. Consisting of six modules structured around the ten ISO 9001 clauses. Including bite-sized sessions designed to support your implementation journey.

and/or

2. One-to-one business coaching.

Available as a combination of on-site and/or online meetings. 

 

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