In today’s blog I have the pleasure of introducing Mark Russell, the Technical Director at Aquatrust Water and Ventilation Ltd, who is kindly sharing their Quality Management System (QMS) experience by answering three questions.

As an accomplished business leader, Mark has over 11 years’ industry experience providing safe & compliant water services. He works with a talented team that includes qualified engineers, helping organisations manage the risk of legionella & comply with appropriate water regulations in various sectors, such as:

- Local Councils 
- Housing Associations 
- Education 
- Care Homes 
- Healthcare 
- Leisure & Hospitality 
- Manufacturing & Engineering 
- Facilities Management

AQUATRUST MISSION: Protect people & enhance businesses by providing quality water hygiene services. 

Quality services, protecting people! 

Safeguarding the health & compliance of customers & taking the pressure & difficulty away from water safety management.


AQUATRUST 

Aquatrust is based in Cleckheaton, West Yorkshire. They provide Water Risk Assessment, Hygiene Monitoring, Treatment, Regulation Compliance & Water Cooler services.


BUSINESS INSIGHT

Q1 - HOW HAS A QMS OR ISO 9001 POSITIVELY IMPACTED AQUATRUST?

It's provided clarity on multiple levels, on what we should do at work & what a good job looks like. I see it as the backbone to the business, the foundation for success, reflected in good disciplines & organisation. 

Delivering high-quality services & achieving ISO 9001 has supported our business growth. This has been built on further with the creation of a combined Quality & ISO 14001 Environmental Management System, which has enhanced our sustainability efforts.

Q2 - IN WHAT WAY HAS A QMS CONTRIBUTED TO BUILDING RELATIONSHIPS WITH AQUATRUST CUSTOMERS & OTHER INTERESTED PARTIES?

It’s difficult to pinpoint how it’s helped with the customer experience as it’s always been a strength at Aquatrust. Communication & customer service was good, although there wasn’t an audit trail. Logging positive feedback, issues & improvements has had noticeable benefits. Internally, capturing valuable information & ideas across our whole team has increased team engagement, as well as driving business improvements.

Q3 - CAN YOU SHARE ANY CHALLENGES AQUATRUST ENCOUNTERED DURING THE QMS IMPLEMENTATION & HOW THEY WERE OVERCOME?

I inherited the QMS which had been created more than ten years ago. It was all new to me as it had not been part of our day-to-day working life. So, the challenge was ensuring it was fit for purpose & embedded within the business. Once other team members became involved & saw the benefit, this unlocked the full potential of our QMS at Aquatrust.


THANK YOU!

Many thanks to Mark & Aquatrust for sharing their QMS experience. Visit their website to discover more about the business & their solutions for meeting customer needs.

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If you would like to know more, feel free to send a LinkedIn DM to: Aniela Tallentire   or Tallentire Consultancy Ltd.

Alternatively, request to join our QMS & ISO 9001 LinkedIn Group.
 

QMS SUPPORT OPTIONS (including proven Project Plan & Document Templates):

1. An on-demand video training course: A SIMPLE GUIDE TO QMS & ISO 9001.

Modelled on tried & tested one-to-one business coaching sessions, with the benefit of flexible, convenient, self-paced learning, plus, optional weekly coaching calls. Consisting of six modules structured around the ten ISO 9001 clauses. Including bite-sized sessions designed to support your implementation journey.

and/or

2. One-to-one business coaching.

Available as a combination of on-site and/or online meetings. 

 

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