Capturing feedback, whether it’s positive experiences, issues, or potential improvements can be an impactful business practice. Whether or not an ISO 9001 Quality Management System (QMS) is the objective, a simple and straightforward approach to logging this information can yield significant business benefits, such as enhanced team engagement and business improvements, as referenced in a recent QMS Q&A blog with Mark Russell A.W.M.Soc, the Technical Director at Aquatrust Water and Ventilation Ltd.

▪ Enhanced Team Engagement - Capturing valuable insights from the entire team fosters a culture of collaboration and inclusivity, recognising and appreciating contributions.

▪ Business Improvements - A continuous feedback loop drives ongoing quality improvements, making processes more efficient and effective by identifying and resolving problems.

By integrating feedback into daily practices, businesses can achieve remarkable progress and innovation. Leveraging the value of powerful data provides precious insight into a business, with opportunities to learn from mistakes and improve operations. This can potentially save time, reduce costs, enhance the customer experience and result in a competitive advantage.

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If you would like to know more, feel free to send a DM or join our QMS & ISO 9001 LinkedIn group. 

QMS SUPPORT OPTIONS (including Project Plan & Document Templates):

1. An on-demand video training course: A SIMPLE GUIDE TO QMS & ISO 9001. 

Modelled on the tried & tested one-to-one business coaching sessions, with the benefit of flexible, convenient, self-paced learning, plus, optional weekly coaching calls. Consisting of six modules structured around the ten ISO 9001 clauses. Including bite-sized sessions designed to support your implementation journey. 

and/or

2. One-to-one business coaching.

Available as a combination of on-site and/or online meetings.

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