A Job Management System can support a Quality Management System approach & ISO 9001 certification in various ways.  Here are just a few examples:
 

1.  Collaboration & Communication 

For a productive QMS it is essential that teams collaborate and communicate effectively, to ensure customer requirements are clear and that expectations are achieved.  Aspects of this can be enabled by a Job Management System where job information can be easily accessible, helping to plan, manage, schedule and track activities.  Providing visibility of progress that can help identify any issues or risks that need intercepting, so proactive steps can be taken to deliver the product/service as intended.

2.  Streamline Processes

One objective of a QMS is to establish consistent ways of working that everyone follows, to deliver a consistent quality output and customer experience.  Streamlining processes to simplify ways of working and minimise business risk.  A Job Management System can systematise many of the processes, providing consistency, from the point of customer enquiry/quote to the point of the product/service delivery (and invoicing), managing jobs, progress and deadlines.  Organisation that supports efficient and effective execution of tasks, reducing the risk of miscommunication, issues and delays that may impact customer satisfaction.
 

3.  Documentation & Traceability

Job Management Systems can support the documentation and traceability requirements of a QMS, with centralised documents and information that can be easily accessible.  Information such as customer requirements, work instructions, training records, also maintenance/calibration records (for machinery, tools and vehicles).  Additionally, including unique project reference numbers to reliably trace activities throughout the life cycle of a job, which is critical for ensuring customer requirements are met and provides an audit trail.

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If you are interested in hearing more about the topics I’ve mentioned, feel free to send a DM to: Aniela Tallentire   or   Tallentire Consultancy Ltd

Alternatively, A Simple Guide to QMS & ISO 9001 On-Demand Training Video Course is available, providing a straightforward & practical approach to understanding & implementing a QMS to ISO 9001 standards. Benefitting from expertise to accelerate the implementation process & avoid some common pitfalls. Click here for more information.