There are many benefits of a Quality Management System (QMS) approach.  Here are some examples expressed by clients that are benefiting from a QMS (to ISO 9001 standard) without the need for pursuing certification:
 

1. Business Scale-Up
   
   Claris Spence (Managing Director) – Bright and Shining 
   
   “In our mission to be a leading specialist in domestic and commercial cleaning, we recognised the need to introduce a Quality Management System to ensure a consistent quality customer service as our business scaled-up with a growing team. Planning to mitigate the associated risks when scaling, to ensure we maintained our reputation as a reliable, trustworthy and customer service-driven company. Introducing clear processes and keeping important records.”
    
2. Process Improvements
   
   Kate Leach (Production Director) – Sevensun Agency 
   
   “Implementing a Quality Management System helps to ensure our processes are more fluid, which consequently improves our clients’ experience with us.”
    
3. Drive Best Practice 
   
   Ella Mesma (Director) - Maya Gandaia 
   
   “A QMS approach can be used to move forwards, transforming how you do business. Driving best practice with consistent, repeatable processes that minimise risk.  It allows me to continually evolve my business and practice to be even better. Helping to clarify the roles in my business, allowing the whole team to take responsibility for their work, creating an even better team ethic.”
    
4. Customer Journey
   
   Tim Guest (Managing Director) – Contedia 
   
   "Since learning about the purpose and composition of a QMS, enhancements to various human and electronically systemised business processes have improved our overall customer journey, including post-activity/accounts communication with customers."
    
5. Minimise Risks
   
   Rob Ormiston (Director) – Northern Tonic Group 
   
   "Documenting clear processes creates a strong foundation for success. Clarifying effective ways of working and minimising risks, which is reflected in a consistent quality, client experience.”
    

These examples demonstrate the valuable business benefits that can be gained from a QMS approach, without the need for external ISO 9001 certification.  Each business embraced the QMS principles, leveraging their unique strengths and commitment to delivering exceptional quality products and services.

If you would like to know more about the steps involved, feel free to send a DM to: Aniela Tallentire   or  Tallentire Consultancy Ltd

Alternatively, A Simple Guide to QMS & ISO 9001 On-Demand Training Video Course is available, providing a straightforward & practical approach to understanding & implementing a QMS to ISO 9001 standards. Benefitting from expertise to accelerate the implementation process & avoid some common pitfalls. Click here for more information.