Here is a brief case study of the process involved when implementing a Quality & Environmental Management System.  These steps can be followed regardless of whether ISO 9001 (Quality) and ISO 14001 (Environmental) Management System certification is the objective.  If UKAS certification is the aim, the certification decision is made after a Stage 1 and Stage 2 Audit, by a UKAS Certification Body.

Business 
 

Welcome Furniture Ltd, based in Gwynedd, Wales. 

Manufacturers, suppliers and installers of fully assembled furniture.   

Objectives
 

• Establish an integrated Quality and Environmental Management System that enhances Welcome Furniture’s focus on both quality and the environment.

• Achieve ISO 9001 & ISO 14001 UKAS certification within 12 months, to meet increasing quality and environmental expectations of customers.

Process Overview
 

1. Engage team

2. Clarify ways of working

3. Refine processes

4. Create documents

5. Team awareness & training

6. Introduce control measures

7. Action the management system

Outcome

Welcome Furniture successfully achieved ISO 9001 & ISO 14001 certification within their 12-month target.  This timeframe is especially noteworthy given their operation spreads across five sites and is supported by a team of 190+ employees.

At Tallentire Consultancy we strive to simplify the implementation process, ensuring its effectiveness and efficiency.  Welcome Furniture's success is a testament to also having strong foundations and an enthusiastic, dedicated team. Their commitment paved the way for their success. The entire process, from the initial team overview to a UKAS certified Quality & Environmental Management System, took only 12 months.

Congratulations and thanks to John Peterson, Tim Hunt and the Welcome Furniture team. Thanks also to Phil Leadbetter and James Wilson at Approachable Certification for their support in achieving this and John Middlemiss for the initial recommendation, which is appreciated.

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If you would like to know more about ISO 9001 & 14001 Management Systems, feel free to send a DM to: Aniela Tallentire   or Tallentire Consultancy Ltd. 

Alternatively, click here to request to join either our QMS & ISO 9001 LinkedIn Group or QMS & ISO 9001 Facebook Group

A SIMPLE GUIDE TO QMS & ISO 9001 On-Demand Video Training Course is also available (including Project Plan, Document Templates and Weekly Group Coaching Calls), providing a straightforward and practical approach to understanding and implementing a QMS to ISO 9001 standards. Benefitting from expertise to accelerate the implementation process and avoid some common pitfalls.