In this post, I have the pleasure of introducing Jo Munns, a director at Ductec Ltd, who is kindly sharing their Quality Management System (QMS) experience by answering three questions.

Jo is an accomplished business leader with over 15 years of experience providing engineering solutions for dust and fume extraction systems. Leading a team of skilled, qualified engineers who design, supply, install and maintain bespoke dust and fume extraction systems for various industries, such as:

- Manufacturing 
- Food Production & Processing 
- Wood Waste 
- Rubber Processing 
- Steel Manufacturing & Laser Cutting 
- Foundries 
- Textiles: Fibre & Wool Conveyancing 
- Leather Tanning
- Construction 
- Healthcare 
- Pharmaceuticals

DUCTEC MISSION

Improve the air quality and working conditions for clients and their employees while also reducing their energy costs and carbon footprint.

Jo is passionate about ensuring Ductec’s clients get the right system for their needs, as well as complying with health and safety, also, environmental regulations and standards.

DUCTEC LTD

Ductec is a Dust and Fume Extraction Specialist based in Leeds, in the UK. They provide a full Design, Supply & Installation Service, plus After-Care Package (LEV Testing, Servicing and Maintenance).

BUSINESS INSIGHT

Q1 - HOW HAS A QUALITY MANAGEMENT SYSTEM (QMS) OR ISO 9001 POSITIVELY IMPACTED DUCTEC?

Implementing a QMS and achieving ISO 9001 certification has been an extremely positive experience for Ductec as it shows our ongoing commitment to quality and has opened up new markets for us.

Q2 - IN WHAT WAY HAS A QMS CONTRIBUTED TO BUILDING RELATIONSHIPS WITH DUCTEC CUSTOMERS & OTHER INTERESTED PARTIES?

The journey made us look at how we worked as a company, what we did well, what we were poor on and allowed us to improve our procedures in all areas of our business to benefit everyone who works with us.

Q3 - CAN YOU SHARE ANY CHALLENGES DUCTEC ENCOUNTERED DURING THE QMS IMPLEMENTATION & HOW THEY WERE OVERCOME?

As a small family run business, we thought that ISO 9001 was beyond our reach and would not have a positive impact on how we worked. Over time we were encouraged by other business leaders to give it a go and embarked on an amazing journey.

It does take time and hard work to implement an ISO 9001 QMS, but the most important bit is to have the full support of your workforce and the guidance of an expert in the field.

THANK YOU!

Many thanks to, Jo and Ductec Ltd for sharing their QMS experience. Visit their website to discover more about the business and their solutions for meeting customer needs. 

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If you would like to know more, feel free to send a LinkedIn DM to: Aniela Tallentire   or Tallentire Consultancy Ltd. 

Alternatively, you can also request to join our QMS & ISO 9001 LinkedIn Group.
 

QMS SUPPORT OPTIONS (including proven Project Plan & Document Templates):

1. One-to-one business coaching.

Available as a combination of on-site and/or online meetings.

or

2. An on-demand video training course: A SIMPLE GUIDE TO QMS & ISO 9001.

Modelled on the tried & tested one-to-one business coaching sessions, with the benefit of flexible, convenient, self-paced learning, plus, optional weekly coaching calls. Comprising of six modules structured around the ten ISO 9001 clauses. Including 46 bite-sized sessions designed to support your implementation journey.